User Registration

REGISTRATION is a one-time process for all users and it aids in a speedy clearance process.

FOR INDIVIDUALS: To complete the registration process, a valid government issued I.D. is required.

FOR BUSINESSES: Business user registration should be done by a primary person within the company and a valid government issued I.D. for whom will be the contact person for the account, should be furnished along with the required documents. However, multiple individuals within the company can be added to the account.

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User Details
Note: For businesses, contact details should be provided for the main account manager who will have administrator privileges in the system, and receive direct communications from Customs.

For Individuals (Resident): Photo of NIB Smart Card

For Individuals (Non-Resident): Photo of Passport (Photo Page) or Driver's Licence

For All Businesses: Copy of Business Licence.

Where Applicable: Valid copies of Broker's Licence, Courier's Licence and Customs Bonds are required.

  • Ensure that the file name does not have any Special Characters ( _ , . = - etc)
  • The Maximum Size of the Upload is 5 MB

For assistance with user registration use the following contacts.


Hotline: 604-3004 through 3007 / 3010 / 3011 / 3013 / 3014

Help Desk: IT Department, Customs Headquarters, University Drive